FAQ

We ship all orders from Italy. Each package is carefully prepared and shipped securely to ensure that it reaches its destination without any problems.

Yes, we ship to almost all over the world! We currently deliver to Europe, USA and many other countries. However, some destinations may have restrictions or longer delivery times due to local customs policies. If you have any concerns about shipping to your country, please contact us before placing your order.

We also ship orders by air to ensure fast and safe delivery. In some cases, we use other shipping methods depending on the destination. Delivery times may vary, but we are committed to making sure your package arrives as soon as possible!
Please read our Shipping Policy carefully for all shipping information.

As a small store, shipping costs can vary greatly depending on the destination. Unfortunately, in some countries, postal rates are higher and this affects shipping prices. However, we try to stay up-to-date on rates to always offer the lowest possible price. Thank you for your understanding!

We accept major credit and debit cards, as well as PayPal. For more details on payment methods, see the Terms of Service section on our website.

In accordance with Italian tax regulations, for every order not subject to VAT with a total equal to or greater than €77.47, a €2 stamp duty must be applied. This fee is automatically added to the order total.
For more details on payment methods, see the Terms of Service section on our website.

Discount codes must be entered at checkout. Be sure to enter them correctly before completing your purchase to apply the savings.

We put a small drop of perfume in all packages for a special touch. If you have allergies or prefer not to receive it, please write it in the notes during checkout. We will be happy to respect your request!

Yes, all our items are made in a cigarette smoke-free environment to ensure the highest quality and hygiene of the products.

Yes, you can send your orders as gifts! Just enter the recipient's destination address at checkout. If you would like to add a phrase or dedication in the card, indicate it in the notes during checkout and we will write it for you!

Yes, you can become a sponsor of our products on Instagram, but there are some conditions:

1. You must have at least 5,000 followers.
2. Your page must be active and exclusively about scrapbooking.
3. For countries outside the EU, you are required to pay half of the shipping cost, as I cannot currently bear the full cost.

In any case, our items are sent free of charge! If you meet these requirements, please contact us for more details.

Once the package is shipped, we cannot be responsible for any damage in transit. Each item is carefully packaged to ensure safe shipping. If your package arrives damaged, we recommend that you contact the postal service with which it was shipped to resolve the situation.

If your package has not yet arrived or appears to be lost, we recommend that you check the status of the shipment using the tracking provided. If there are any problems, you can contact the postal service with which it was shipped. Unfortunately, once the package has been shipped, we cannot be responsible for any delays or loss in transit.