Shipping policy
Shipping Information
Order Processing Times
All orders are processed within 2-7 business days (excluding weekends and holidays). In case of a high volume of orders or unforeseen delays, you will receive a notification via email.
Shipping Times and Costs
We ship worldwide. Delivery times vary based on the destination:
- Italy: 2-4 business days
- Europe: 5-10 business days
- Rest of the World: 7-15 business days
Shipping costs are calculated at checkout based on the destination.
Tracking and Shipping Confirmation
Once your order is shipped, you will receive an email with the tracking number to monitor your shipment. We recommend checking the link periodically for any updates.
Shipping to India
We do ship to India; however, please note that shipments to India often experience significant delays due to customs processing and local postal services. It is not uncommon for packages to remain in customs for an extended period.
We are not responsible for any delays, loss, or damage that may occur during shipping. If you experience issues with your shipment, please contact the postal service directly using the tracking number provided.
Customs and Import Duties
For orders shipped outside the European Union, customs duties or import taxes may apply. These costs are the responsibility of the customer and vary based on the regulations of the destination country. Additionally, packages crossing customs may experience delivery delays.
Shipping Issues
We are not responsible for any issues related to delivery (delays, damage, or loss of the package). If you experience any shipping issues, please contact the postal service used to ship your order directly, using the tracking number provided.
For more information, please refer to our FAQ section or contact us directly.
Thank you for choosing Vanilla Journal Shop!